Featured Image Lede The University provides a wide range of services to make your apartment comfortable and enjoyable. Take a few minutes to become familiar with them. Utilities Electric and Gas Public Service Electric and Gas (PSE&G) provides electricity to the Princeton area. If electricity is not included in your rent: Contact PSE&G at (800) 436-7734 to set up or close your account at least ten days before arrival or departure. University rental property residents may not use the online form to request service. Contact PSE&G directly to report a problem. PSE&G will bill you directly for the electricity you use. If electricity is included in your rent: You do not have to contact PSE&G to set up an account. Contact the Facilities Customer Service Center at (609) 258-8000 to report a problem. Water New Jersey American Water (NJAW) provides water to your unit. Service is on and you do not need to schedule a turn-on visit. NJAW will bill you directly. If water is not included in your rent: Contact NJAW to set up or discontinue an account in your name or to report a problem with your service. NJAW will bill you directly for the water you use. If water is included in your rent: You do not need to contact NJAW to set up an account. Contact the Facilities Customer Service Center at (609) 258-8000 to report a problem. New Jersey American Water Cable TV and Internet Cable TV and Internet connections are provided in your unit; however, you must set up and pay for service. Comcast XFINITY® TV and Internet is available throughout the Princeton area. Verizon FiOS TV and Internet is available in certain locations and Verizon DIRECT® TV and DSL in others. To activate service: Contact Comcast Cable or Verizon to activate service and to report any problems. Schedule connection for after move in. Comcast and Verizon require you to be present during the service call. Schedule your appointment during University business hours as technicians may need access to areas of your building that are not available to tenants. Contact the Facilities Customer Service Center at (609) 258-8000 if your provider needs access to an area not available to you. University business hours are from 9:00 AM to 5:00 PM during the academic year and from 8:30 AM to 4:30 PM during the summer. Your provider will bill you directly. Comcast Verizon Fios Telephone A telephone connection is provided in your unit; however, you must set up and pay for service. Comcast and Verizon provide phone service in the Princeton area. To activate service: Contact Comcast or Verizon. Schedule connection for after move in. Verizon requires you to be present during the service call. Schedule your appointment during University business hours as technicians may need access to areas of the building that are not available to tenants. Contact the Facilities Customer Service Center at (609) 258-8000 if your provider needs access to an area not available to you. University business hours are 9:00 AM to 5:00 PM during the academic year and from 8:30 AM to 4:30 PM during the summer. Comcast Verizon Appliance and Mechanical System Maintenance and Repairs The University maintains and services the kitchen appliances and the heating, cooling, electrical and plumbing systems in your unit. If you have a repair or maintenance issue: Contact the Facilities Customer Service Center at (609) 258-8000 or Complete an online service request form at the Facilities Customer Service Center website. Facilities Customer Service Center Other Services Lawn and Shrubbery Maintenance The University's Grounds Department maintains the lawn, shrubbery, and trees around your building. Snow Removal The University's Grounds Department clears walkways, steps and on-site parking spaces of snow and ice. Trash/Recycling The University provides dumpsters or cans for trash and recycling. There is no charge for removal. Door King Entry System – Lawrence 2-7 Listing your Name and Number Please submit a work request to the Customer Service Center. Please include both your telephone number and area code. Your information will typically be placed into the Door King system within 72 hours. Guest Communication Your telephone number has been programmed into the telephone entry system with a specific DIRECTORY CODE. The DIRECTORY CODE is not your telephone number, it’s used to keep your phone number private. When a guest comes to visit, they will look your name up in an ELECTRONIC DIRECTORY by using the “A” and “Z” buttons on the system faceplate to locate your name. Your guest can press the “CALL” button to establish communication with your apartment. Alternate Guest Communication Method Once your guest has located your name, your DIRECTORY CODE will be displayed next to your name. Guests can enter this code on the system keypad to place a call to your apartment. If your guest already knows your DIRECTORY CODE, they can enter this number on the system keypad without looking up your name in the directory. Granting Access Once you have established communication and identified your guest, by answering your telephone, you have a choice to grant or deny the guest access. To grant access, press “9” on your telephone. The entry system will respond with a 10-second tone, confirming that the door has opened and will then disconnect itself. The door is programmed to open for 10 seconds then relock. Some newer telephones emit a very short duration tone when a number is pressed. If your telephone does this, you may have to press the number twice in rapid succession to open the door. To deny access: press “#” or hang up. If you are on the telephone when a guest tries to contact you from the Door King Entry system, they will hear a busy signal. They will not be able to gain entry unless you have CALL WAITING. Please keep in mind that if your cell phone signal is weak and/or spotty, you might have difficulty activating the Door King system. There is nothing we can do to improve the ability of cell phone users to operate the Door King system. If your cell phone does not operate the entry system satisfactorily, you may need to use the system with a landline telephone.